Personal Property & Casualty Account Manager – Service Job Description
Property & Casualty Account Manager – Service Job Description
Position Title: Account Manager - Service
Reports to: Service Lead
Account Manager provides policy services including changes, contract review, and risk management recommendations; conducts annual reviews; and monitors claims activity for exsiting agency clients. This role rovides prompt, efficient, high-quality service to clients to assist in agency retention.
Responds to all client communication by close of business on date received if received before 4:00 pm or by 9:00am if requested after 4:00 pm including Fridays.
Moves or closes suspenses by close of business every day.
Calls first and sends subsequent e-mail to client if they have received no response after 2nd follow-up via e-mail. Follow-ups according to corresponding procedure.
Returns voicemails by calling the client unless otherwise specified by client.
Maintains consistent zero backflow procedure and updates report by close of business on Friday or last working day of the week.
Follows best practices for good activities for documentation in AMS.
Executes all processes based on current agency procedures.
Ownership of Renewal Process
Executes the renewal and annual review procedure.
Retain 95% of policy book of business measured by premium and accounts on a rolling 12-month basis.
Internal Renewal Meeting Prep and Follow-up
Reviews “My Expiring Policy List” 120 days out and updates notes and comments by the close of business on prior business day.
Updates renewal comments by close of business on day of renewal meeting.
Prepares their renewal list by updating comments for review prior to each renewal meeting and provides copies for attendees.
Updates renewal comments based on meeting discussion by close of business on day of meeting.
Requests meetings within the upcoming 60 days as decided upon in renewal meeting.
Executes action items that are decided upon during renewal meetings.
External Renewal Meeting
Prepares all materials for renewal meeting and delivers to internal attendees 7 business days prior to meeting.
Leads renewal meeting.
Document notes, submits policy changes, and execute any other action items from renewal meeting within 1 business day of renewal meeting.
Requests all renewal subjectives including but not limited to underwriter requests, updated applications, and forms from the insured 30 days prior to policy expiration date.
Remarketing and Account Rounding
Remarkets accounts beginning 60 days out prior to expiration of current policy.
Offers at least 2 new coverages that the insured does not have to the insured every renewal term.
Executes Ad Hoc Requests
Submits change requests on existing policies by close of business on date received if received before 4:00 pm or by 9:00am if requested after 4:00 pm.
Quotes new and additional coverages and exposures for existing clients under the same entity.
Issues certificates, FS-1, DL-123 within same business day if received before 4:00 pm or by 9:00am if requested after 4:00 pm.
Respond to clients with respect to but not limited to policy inquiries, claims, billing questions, and problem-solving other client issues.
Reviews client contracts for compliance and provides quotes to meet compliance and executes necessary changes.
Executes the claims procedure.
First party responsible for resolving claims issues.
Acts in a manner consistent with Bagwell & Bagwell Core Values.
Rocks - Executes quarterly rocks as assigned by department.
Level 10s – Contributes to issues and customer and company vendor headlines in biweekly Level 10.
- Dynamic interpersonal skills with all client, producer, and carrier interaction throughout all written and verbal communication;
-Ability to maintain a concern for timeliness and completeness when interacting with clients, agency and company personnel
-Ability to follow prescribed procedures and workflow processes to aid in accuracy and agency efficiency.
- Acute attention to detail and ability to promptly document all conversations with producers, insureds and carriers regarding exposures and coverages in agency management system
About Bagwell & Bagwell Insurance
Founded in 1919, Bagwell & Bagwell is Raleigh’s oldest independent agency with an innovative and energetic team. We offer commercial and personal property and casualty products and are committed to remaining locally-owned and operated. We have a team-based approach to reach our goal: to protect our clients' assets through a consultative process ensuring their lifestyle is as unaffected as possible when a claim happens. We want it to be a seamless and unique insurance experience. We are a boutique agency that focuses on the relationship with an emphasis on the customer experience. Our team-driven culture provides the candidate an ideal atmosphere to learn or refine their insurance knowledge in a collaborative environment.