CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.
A commitment to providing you with career growth opportunities within your CBRE career
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
Remote Opportunity to an ideal candidate in the Greater San Francisco Bay area as this individual selected must be able to commute/be onsite at the offices within the Greater San Francisco Area.
WHO YOU ARE
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills. Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy. Excellent time management and organizational skills.
Commitment to continuous improvement.
Ability to comprehend, analyze and interpret complex documents. Ability to solve problems involving several options in situations.
Ability to work as part of a team, as well as independently.
WHAT YOU OFFER
Committed to customer service delivery. Reliable and committed.
Confidential and discrete approach.
Calm manner, able to work under pressure and with changing demands and priorities. Be flexible to work outside of core office hours from time to time.
Demonstrates Respect, Integrity, Service and Excellence
Provide support to the Facility Manager, Lead Contract Support and the Business Unit Contract Support team. Liaisons with Facility Manager and Lead Contract Support to enable the department and business unit to meet objectives in an effective and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand, anticipate, and deliver internal and external customer needs while building effective relationships.
Positively respond to both our internal and external customers through effective communication and personal accessibility.
Providing excellent customer service by managing client expectations and ensuring information is communicated between the team and customers.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Understand procedures and processes and operate them to the required standard. Examples of these are:
Timesheets and expenses
Coordination of billing application, calculating margins, raising client invoices and submitting to client
Obtaining supplier quotes; uploading to internal system for client approval
Raising supplier Purchase Orders upon client approval to perform work
Works closely with vendors to ensure timely submission of vendor invoicing.
Reviews AP invoice submissions to ensure proper coding and compliance with PO; resolving discrepancies with the vendors.
Processing and review of management reports: P&L, Unbilled Report, Debt, Open PO's & Invoice Pool
Reviews and follows up on monthly AR report; resolves client questions and ensures fees are collected
Liaising with the client regarding payment of invoices
Compiling of monthly Contract Review pack; liaison with Lead Contract Support
Logging hazards & customer feedback on the Quality Health & Safety Environment (QHSE) Management Portal
Maintaining record of onsite training gaps; coordinate with Facility Manager to ensure team members are apprised of upcoming training to ensure training is completed on time.
Updating of attendance planner; coordinate with Facility Manager to ensure absences are covered to ensure no gap in client service.
Reception cover, if applicable
Coordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
Compiling of Customer Monthly Report, if applicable
Updating the CBRE Performance Portal, as applicable
Conducting supplier surveys in mySUPPLIER program
Comprehensive spend tracking
Weekly review with Lead Contract Support to review Debt, Invoice Pool and Open PO status updates
Additional activities, as assigned
Achieve results within quality and time restraints.
Perform with an understanding of business requirements and changes, as well as ensuring continuous improvement.
Actively participate in a diverse and effective team.
Convey messages and ideas clearly and openly. Involve people and influence decisions. To carry out any reasonable request from management.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum 2 yrs of related experience. Associates degree preferred, but not required.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 20020697
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.