This role is the first point of contact for the property and will serve as the face of Hana and will demonstrate Hana's core values and strive to achieve our mission. This role will also support the Unit Management team to create a welcoming and collaborative environment where our members can do their best work. Along with the GM & AGM, this role will ensure that all Unit processes are running smoothly and fully operational. You will take direction from the General Manager /Assistant General Manager to support the team as needed.
Provide a warm, friendly and professional greeting to all those who enter the property and a fond farewell upon departure, serving as the first and last point of contact for the site
Cover the front desk during normal business hours
Greet and check in member guests and Meet guests using Envoy
Responsible for surprise and delight planning and execution
Greet guests who come in for tours, track walk-ins and schedule tours
Responsible for amenity & Concierge Service Management (for example restroom, gratis snacks, rituals, umbrellas, blankets etc.)
Distribute promotional materials to guests and prospective members and answer questions for guests and members who "walk up" with inquiries
Anticipate member needs and proactively offer assistance or solutions that exceed expectations
Work on initiatives to develop connections between members, including event support, email and print communications and introductions
Assist with set up and breakdown of events
Assist in ordering food and beverage for events and Meet space
Prepare and distribute welcome packets for new members
Assist with building operations and maintenance to ensure high level of member experience
Manage key card activations for building, property, suite access when needed
Assist with member mail and package distribution
Identify issues for escalation to the General Manager or Hospitality Manager
Escalate appropriately any security and emergency situations per the building and company procedures
Education and Experience:
Bachelor's degree preferred
Customer service and/or sales experience a plus
Prior Front Desk, Concierge or other hospitality experience preferred
Strong verbal and written communication skills
Strong organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
Strong service orientation and attention to detail
Proficient in Microsoft Office
Passion and understanding of Hana's core values and mission
CBRE Hana, LLC is a wholly-owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm (based on 2017 revenue). Hana partners with real estate owners to develop and operate integrated, scalable, flexible workspaces. Each unit contains office suites (Hana Team), conference rooms and event space (Hana Meet) and co-working (Hana Share). Hana provides property owners increased transparency, control over their asset environment, and a valuable offering for companies that desire to maintain their culture and brand while leveraging the benefits of a flexible space offering. More information is available at www.yourhana.com .
Internal Number: 20022566
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.