Support staff for Escrow Closing Department. Primary responsibilities are to schedule and confirm closing appointments, CD preparation and to accommodate customer needs in a professional, service orientated manner.
Contact attorneys and/or lenders for closing figures.
Run necessary Title “updates” and review basic title information on commitment.
CD preparation. Review lenders closing instructions/figures. Enter lender and/or Seller figures and balance file. Forward CD/ALTA to appropriate party for review and approval.
Schedule closing appointments and send email confirmations to parties.
Answer phone calls, respond to internal and external emails and assist with “walk in” customer requests and field inquiries to appropriate individuals.
Follow up on missing packages to confirm timely receipt.
Work together with closers to ensure smooth closing experience for all parties.
Handle special requests and rushes as business demands.
Assist in other offices on occasion when necessary, requiring travel to other offices within a region will be necessary.
Communicate with customers in a professional, customer service focused and timely service oriented manner.
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from jobs and assign other duties as necessary.
Qualifications and Requirements
1-2 years of real estate title; banking and/or mortgage/lender experience preferred.
Candidate should enjoy working with a variety of people and demonstrate professionalism; and have the ability to establish good working relationships with customers and co-workers and handle a significant amount of pressure.
Knowledge of Windows [2007 or] 2010 operating system; Outlook; [Cisco Phone System], being able to
navigate customer portal and websites.
Background/Experience in customer services preferred
Job Type: Full Time
Schedule: Monday-Friday (40+ hours per week)
Location: Chicago Loop and Chicagoland suburbs
Reports To: Branch Manager or Manager of Closing Operations
Department: Closing Department
About Greater Illinois Title Company
For 35 years, Greater Illinois Title Company, has striven to exceed customer expectations and is committed to providing excellence in customer service. Our mission is to view our customers as our partners in business and to strive to be the industry leader in continuous quality improvement providing excellent customer service and a quality product. We specialize in customizing the real estate closing experience for attorneys, lenders, brokers, and construction clientele. We offer an expansive list of title related services to meet the needs of every customer and excel as an industry leader. If you are looking to join a team that is always striving to be at the top of the title industry, you will be a great fit at Greater Illinois Title Company!