Systems Operations Sr Engineer

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

Wholesale Banking provides financial solutions to businesses across the United States and globally.  Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital.  We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Provide high level systems consultation for the technology teams supported.  Perform network assessments, security audits and system enhancement consultations.  Make recommendations on changes and enhancements and consult with engineering team on change design.  Work escalated support issues related to core business solutions, WAN and LAN connectivity, routers, firewall security, and remote access solutions.  Consults with the Business and CIO teams on Engineer projects, identifies and recommends new products and solutions.  Researches and recommends alternatives, enhancements or improvements to existing systems. Serve as support consultant for the administration and maintenance of the remote monitoring and management system; update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Engage customers as appropriate; keeping them informed of incident progress, notifying them of impending changes or agreed outages.   Consult with for other engineers on systems support issues and coach them to resolution.  Document maintenance for all computer systems and network infrastructure.  Understands compliance and risk management requirements for supported system area and provide implementation support for key risk initiatives. May assign tasks and/or project resources; provides work direction and monitors work progress and adherence to technical process controls/standards.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

• 7+ years of systems support analysis experience demonstrated through work or military experience
• 4+ years of experience working in managed services as demonstrated through work, military, or education
• 7+ years of business systems analysis or design experience
• 7+ years of information technology experience
• 7+ years of system engineering experience

• Experience supporting an enterprise-level environment
• Ability to interact with all levels of an organization; including management
• Strong team or technical leadership experience
• Strong verbal, written, and interpersonal communication skills
• Change management experience
• Knowledge and understanding of incident management: gathering impacts and analyzing data
• Strong root cause analysis skills
• Strong knowledge of technology with emphasis on the following: development operations, Software Development Lifecycle (SDLC), (including quality assurance, problem and incident management, configuration management, application infrastructure services (e.g. middleware), platform management, information security architecture, IAM (identity and access management), enterprise architecture, cloud, third party hosted solutions, application risk assessments, information management, enterprise data, CRM services, and books and records)
• 7+ years of PAC2000 Change Management experience
• 7+ years of PAC2000 Problem Management experience

• Ability to provide and work from a home office
• Ability to travel up to 5% of the time

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.