Systems Operations Engineer
WELLS FARGO BANK
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Systems Operations Engineer

WELLS FARGO BANK

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Details
Posted:
November 20, 2020
Location:
Hyderabad, Telangana
Salary:
Open

About Wells Fargo


Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description


About Wells Fargo India

and Philippines

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.


Department Overview



Wholesale, Wealth & Investment Management and Innovation Technology (WWIT) enables the Wholesale and Wealth & Investment Management (WIM) businesses and partners with stakeholders across the company on enabling business transformation through disruptive innovation technologies such as artificial intelligence/machine learning, quantum computing and block chain.

Wholesale Banking helps small, mid-sized, and large commercial and corporate company succeed financially through businesses that include Commercial Banking, Commercial Real Estate, Corporate and Investment Banking, Investment Portfolio, and Wells Fargo Commercial Capital.

Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment, and retirement products and services to clients across U.S.-based businesses through WIM's sub-brands, including Abbot Downing, Wells Fargo Advisors, Wells Fargo Asset Management, Wells Fargo Institutional Retirement & Trust, Wells Fargo Investment Institute, and Wells Fargo Private Bank

About the Role



This position is within Wholesale Technology area for their Level 2 team supporting their Customer Due Diligence application.
As part of this team, you will be responsible to monitor application to ensure the application availability and stability, coordinate with various Business, Platform and vendor teams to ensure the deliverables are met within the Service Level Agreements.

This role is for an individual contributor who will be responsible to support the application at L2 capacity – Attain excellent application knowledge - Technical and Functional, perform Application Health Checks, status reporting, work on User Requests, Improvement/Automation and other BAU responsibilities.
In addition, collaborate and follow up with Development teams and other Technology Partner teams to restore application from an outage (Incident Management) and perform Root Cause Analysis (Problem Management).

Team works in 2 shifts between 06:30 AM to 10:30 PM IST and provides weekend support on rotational basis.

Responsibilities


  • Develop excellent application and functional knowledge
  • Work on User support tickets
  • Build effective documentation
  • Incident and Problem Management
  • Identify automation opportunities and implement
  • Monitor production environment


Essential Qualifications


  • University degree (B.E. / B.Tech) in Technology.
  • Hands on experience of 6+ years in IBM BPM application support and/or Development
  • Hands on experience of 6+ years in Oracle or any other Database
  • Self-starter with good verbal and communication skills
  • Strong analytical and problem solving skills.

Desired Qualifications


  • IBM BPM and Integration Designer administration knowledge
  • Exposure to App Dynamics, Splunk, BMC Remedy, ITRS Geneos, Autosys, JIRA
  • Banking domain exposure primarily in Customer Due Diligence, KYC and AML
  • IBM Integration Designer integration knowledge with IBM BPM
  • Working knowledge of Micro-services and React JS will be added advantage


We Value Diversity


At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Internal Number: 53003BR-2
About WELLS FARGO BANK
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. www.wellsfargo.com | Twitter: @WellsFargo
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