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Workplace Experience Coordinator
CBRE
| WHO WE ARE We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been. CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders. A commitment to providing you with career growth opportunities within your CBRE career An open source culture/atmosphere that encourages learning and contributing back to the community. Energetic and collaborative teams and consulting partners We support staying on top of the latest best practices and tools A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability) Paid holidays/vacation JOB SUMMARY The Workplace Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would provide workplace services and support to increase individual well-being, personal productivity, and organizational effectiveness. This Host uses people-led, technology-enabled services to connect employees to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator. As part of a "front-of-house" team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services. This role is located in San Diego, California. RESPONSIBILITIES Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Reception / Switchboard, Conference & Meeting Room Support, Meeting & Event Support, Community Programs, Workplace Onboarding, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes Assists the Workplace Experience leadership team with general administrative support including invoice processing, expense reporting, etc. Requests building and/or equipment services as needed. Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management. Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines. Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested. Ensures all billings for business services are invoiced and billed as required. Responds to customer requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering. Assists in the completion of the office Business Continuity plan. Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Valid Driver's License necessary to fulfill driving requirements of the role when cross-trained to support Mail Services. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Physical ability to assist with warehouse operations. Able to lift 50 lbs. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. 1. Complete at a satisfactory level all required and assigned HSE training 1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
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