Asset/Property/Facility Management, Corporate Real Estate, Retail/Mixed Use
4 Year Degree
The Assistant General Manager (AGM) supports driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams.
In this role, your main missions are:
Support deliver of day-to-day operational excellence in accordance to established metrics and standards
Work in partnership with Facilities Management, Security and Risk Management teams/programs
Ensure optimal performance and full compliance with health, safety, labor and environmental regulations
Contract management as assigned
Manage corporate SCM policies and procedures as related to front-of-house and back-of-house operations
Support execution of the Action Plan as defined in the 5-Year Business Plan
Assist with Common Area Maintenance and Capital expense budgets/forecasts within approved parameters
Implement plans driving and delivering on sales and traffic goals
Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision
Champion the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
Develops as an ambassador and representative of the shopping center supporting retailer engagement programs, local community/non-profit outreach, service providers partnerships
Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions
Key Performance Indicators (In Accordance to Center Specific Objectives)
Driving Sales and Traffic
Deliver Annual Business Action Plan and Marketing Plans
CAM Budget Adherence
Operating Capital Management
Other Income – Storage Revenue
The Customer Journey and S.T.Y.L.E. Mystery Shop Result
Health and Safety
Energy Consumption Management
What we are looking for
Drives for Results
Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently
Plans to effectively optimize work processes and project management initiatives
Ensures accountability of self to meet objectives and commitments
Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward
Balances and manages the interests of multiple stakeholders
Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives
Effectively conveys and communicates a clear understanding of the unique needs of different audiences
Demonstrates courage stepping up to address difficult issues and saying what needs to be said
Gains confidence and trust of others through honesty, integrity and authenticity
Operates effectively even when things are not certain or the way forward is not clear
Demonstrates self-awareness while actively seeking new ways to grow and to be challenged
Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations
Situational adaptability in real time to match the shifting demands of different situations effectively
Business/Real Estate Knowledge/Experience
2 to 5 years of progressive experience in shopping center/retail/property/hospitality management level roles
Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations
Education B.A. or B.S. degree or equivalent
What is important to us
The following values bring us together and guide our actions. They are the foundation of who we are today and who we will be tomorrow: EXCELLENCE We only aim for the best - TEAMWORK We unite talent to win as a team - ETHICS We build on trust and transparency – BOLDNESS We dare with vision and agility – PASSION We go the extra mile – OWNERSHIP We are empowered to deliver. We want someone who is committed, thorough, works well in a team, exudes positive energy and ready to grow within an international company. We offer a collaborative, innovative, and achievement focused culture with unique opportunities for growth. We strive for excellence and our culture fosters autonomy, innovation and the collective power of our employees. If you are looking to work on stimulating and empowering missions, amongst great team members, while being challenged daily, do not hesitate to apply!
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.
Internal Number: CEN000OB
About Unibail Rodamco Westfield
Unibail-Rodamco-Westfield is the premier global developer and operator of flagship destinations, with a portfolio valued at €60.4 Bn as at June 30, 2020, of which 86% in retail, 7% in offices, 5% in convention & exhibition venues and 2% in services. Currently, we own and operate 89 shopping centres, including 55 flagships in the most dynamic cities in Europe and the United States. Its centres welcome 1.2 billion visits per year. We have a development pipeline of €6.2 billion. Present on 2 continents and in 12 countries, Unibail-Rodamco-Westfield provides a unique platform for retailers and brand events, and offers an exceptional and constantly renewed experience for customers.
With the support of our 3,400 professionals and an unparalleled track-record and know-how, we are ideally positioned to generate superior value and develop world-class projects.
Unibail-Rodamco-Westfield distinguishes itself by its Better Places 2030 agenda, that sets its ambition to create better places that respect the highest environmental standards and contribute to better cities.
Unibail-Rodamco-Westfield stapled shares are listed on Euronext Amsterdam and Euronext Paris (Euronext ticker: URW), ...with a secondary listing in Australia through Chess Depositary Interests. The Group benefits from an A rating from Standard & Poor’s and from an A2 rating from Moody’s.