ROLE PURPOSE

The Management Associate (MA) is an entry level management role that supports driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center.  This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams.

RESPONSIBILITIES & ACCOUNTABILITIES

  • Support deliver of day-to-day operational excellence in accordance to established metrics and standards.
    • Work in partnership with Facilities Management, Security and Risk Management teams/programs.
    • Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
    • Contract management as assigned.
  • Manage corporate shopping center policies and procedures as related to front-of-house and back-of-house operations. 
  • Support execution of the Action Plan as defined in the 5-Year Business Plan.
  • Implement plans driving and delivering on sales and traffic goals.
  • Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision.
  • Champion the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
  • Develops as an ambassador and representative of the shopping center supporting retailer engagement programs, local community/non-profit outreach, service providers partnerships
  • Manage online retailer communication platform Mallcomm
  • Management of Concierge staff to enhance hospitality and service initiatives.

KEY PERFORMANCE INDICATORS (In Accordance to Center Specific Objectives)

  • Driving Sales and Traffic
  • Deliver Annual Business Action Plan and Marketing Plans
  • CAM Budget Adherence
  • The Customer Journey and S.T.Y.L.E. Mystery Shop Result
  • Health & Safety

CORE COMPETENCIES

  • Drives for Results
    • Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.
    • Effectively optimizes work processes and meets deadlines for project management initiatives. 
    • Ensures accountability of self to meet objectives and commitments.
  • Thoughtful Leadership
    • Builds strong customer relationships delivering customer-centric solutions.
    • Effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
    • Balances and manages the interests of multiple stakeholders.
  • People Management
    • Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
    • Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
  • Self Attributes
    • Gains confidence and trust of others through honesty, integrity and authenticity.
    • Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
    • Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.
    • Situational adaptability in real time to match the shifting demands of different situations effectively.
  • Business/Real Estate Knowledge/Experience
    • 2 years of experience in shopping center/retail/property/hospitality management level roles.
    • Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.
  • Education
    • B.A. or B.S. degree or equivalent

The following values bring us together and guide our actions. They are the foundation of who we are today and who we will be tomorrow: EXCELLENCE We only aim for the best -TEAMWORK  We unite talent to win as a team -ETHICS We build on trust and transparency –BOLDNESS We dare with vision and agility –PASSION We go the extra mile –OWNERSHIP We are empowered to deliver.  We want someone who is committed, thorough, works well in a team, exudes positive energy and ready to grow within an international company. We offer a collaborative, innovative, and achievement focused culture with unique opportunities for growth. We strive for excellence and our culture fosters autonomy, innovation and the collective power of our employees. If you are looking to work on stimulating and empowering missions, amongst great team members, while being challenged daily, do not hesitate to apply!

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.