Hana - Experience Host at 1818 Market Street, Philadelphia
Hi there, welcome to Hana. Backed by CBRE's decades of real estate experience, we're leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. We're building a world-class product and team that is redefining the flexible work space and beyond. At Hana, we focus on the details that drive success - a professional environment, thoughtful designs and courteous service - just to name a few. We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. If you are a detail-oriented, curious, self-starter interested in joining a fun and fast-paced team, we hope you will apply.
Hana delivers enhanced employee experiences in the workplace. The platform was built to help occupiers and investors worldwide create transformative workplace solutions and destinations of choice by integrating property services and amenities with advanced digital technologies
The Experience Host is the first point of contact for the property and will serve as the face of Hana. S/he will demonstrate Hana's core values and strive to achieve our mission. S/he will also support the property management team to create a welcoming and collaborative environment where our members can do their best work. The Host will ensure that all property processes are running smoothly and fully operational. S/he will take direction from the General Manager and Property Leads to support the team as needed.
Provide a warm, friendly and professional greeting to all those who enter the property and a fond farewell upon departure, serving as the first and last point of contact for the site.
Cover the front desk during normal business hours.
Greet and check in member guests and Meet guests.
Greet guests who come in for tours, track walk-ins and schedule tours.
Distribute promotional materials to guests and prospective members.
Anticipate member needs and proactively offer assistance or solutions that exceed expectations.
Answer questions for guests, and members who "walk up" with inquiries.
Assist clients with arrangements for recreational, dining and business activities.
Solve member issues as needed including engaging necessary support from internal and external resources.
Work on initiatives to develop connections between members, including event support, email and print communications and introductions.
Assist with set up and breakdown of events.
Assist in ordering food and beverage for events and Meet space.
Prepare and distribute welcome packets for new members.
Assist with building operations and maintenance to ensure high level of member experience.
Manage key card activations for building, property, suite access when needed.
Assist with member mail and package distribution.
Identify issues for escalation to the General Manager or Hospitality Manager.
Respondto security and emergency situations per the building and company procedures.
Submit building receipts to General Manager for expense reports.
Responsible for some aspects of Meet Sales to include attending calls, tours, booking of meetings and coordination of services
Education and Experience:
Bachelors degree preferred
Customer service and/or sales experience a plus
Prior Front Desk, Concierge or other hospitality experience preferred
Strong verbal and written communication skills
Strong organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
Strong service orientation and attention to detail
Proficient in computer skills
Passion and understanding of Hana's core values and mission
Sales aptitude and experience
About Hana CBRE Hana, LLC is a wholly-owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm (based on 2018 revenue). Hana partners with real estate owners to develop and operate integrated, scalable, flexible workspaces. Each unit contains office suites (Hana Team), conference rooms and event space (Hana Meet) and co-working (Hana Share). Hana provides property owners increased transparency, control over their asset environment, and a valuable offering for companies that desire to maintain their culture and brand while leveraging the benefits of a flexible space offering. More information is available at www.yourhana.com
Internal Number: 21002230
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.