Client Services Manager

CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.

The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.

A commitment to providing you with career growth opportunities within your CBRE career

An open source culture/atmosphere that encourages learning and contributing back to the community.

Energetic and collaborative teams and consulting partners

We support staying on top of the latest best practices and tools

A competitive compensation package with the range being between $65,000 to $78,000 annual salary plus bonus potential.

Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance, 401(k) Plan

Paid time off, parental leave, and holidays are available as established by Company policy, Paid holidays/vacation

Responsible for managing operational activities for client services teams in multiple markets to include: motivating and directing personnel, setting performance standards and addressing deficiencies when identified.

Ideal candidate will have experience in Marketing and People Management as well as being tech savvy with proficiency within Microsoft Office Suite as well as familiarity in Adobe Creative Suites such as InDesign, Photoshop, Illustrator, etc.

Provides oversight and management of a team. Primary escalation point for all service and compliance related issues.

Reviews reports to ensure listings and property budgets are in-line with policy and local market expectations. Escalation point for department. Authorizes expenses related to properties; provides credit card authorization.

Ensures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally.

Collaborates with marketing and communications departments to ensure that collateral, press releases and web publishing are in accordance with company standards. Ensures effective marketing service delivery, business promotion, advertisement and public relations are delivered.

Consults with sales/client-facing professionals and provides recommendations on real estate marketing best practices and strategies to maximize value for the team's clients. Ensures staff interfaces professionally with clients and responds with urgency.

Partners with departments to ensure reimbursement of FCG (Financial Consulting Group) and mapping fees generated by sales/client-facing professionals. Monitors sales/client-facing professional Marketing budgets.

Assists in the development and execution of training programs for employees.

Other duties as needed.

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval.

Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.