Relationship Leaders are responsible for support of the Alliance Director (AD) for oversight of all aspects of service lines provided to a specific Business Unit of a client of CBRE. This role is crucial in building and maintaining the relationship serving as liaison for CBRE to the Business Unit. These individuals participate in expanding and managing the growth of a particular account while acting as trusted advisors to our clients providing creative and innovative strategies to complex account objectives. The Relationship Leader will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently.
Supports the AD as the single point of contact for a single Business Unit for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account.
Develop relationship as a trusted partner with the Business, building strong relationships with business leaders through timely, relevant and tailored communication. Create and cultivate, friendly and enjoyable work environment that fosters innovation and productivity.
Partners with CBRE service line platforms engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities.
Oversees and serves as the primary client contact for delivery of facilities management services and manage multiple facilities management functions in addition to ad hoc project management, transaction management and lease administration.
Develop a Business specific Alliance Plan to mutually agree to Business Unit specific annual goals and objectives for operational and financial targets and adjust KPIs, SLAs.
Coordinate and lead a Quarterly Business Review meeting for review of strategic priorities and objectives, Alliance Plan progress and forecast of KPI results.
Responsible for management of client financial performance by setting appropriate operational goals while developing capital/operating budgets.
Coordinate and lead a Monthly Business Review meeting for review of Business specific operational and financial metrics for monthly reporting.
Develop opportunities for growth in operations and services, new management agreements and encouragement of extension/renewal of existing agreements.
Develop service level models for unique business settings while driving continuous improvement through constant evaluation of current service delivery and looking to implement creative solutions that are flexible and scalable.
Establishes management and control procedures to assure assignments comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budgets and completion according to approved schedules.
Provide Portfolio Management support to the Business Unit Real Estate Leads who are accountable to for the overall portfolio strategy. Meet with the Business Unit Real Estate Leads to understand individual business models and requirements to assure alignment with the Business Unit property strategy. Provide regular reporting to confirm continued alignment.
Provide escalation of all operational and potential financial risk to be reviewed and discussed with Business Unit Real Estate Leads.
Provide review and approval of all annual budget development to confirm that sufficient funding is included to meet the needs of the Business.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to travel. International travel may be required based on account needs.
Proven ability in talent assessment. Selects and hire new staff as needed. Ability to provide training and development for staff that drives personnel growth and retention.
EDUCATION and EXPERIENCE
Bachelor's degree required. Minimum of eight years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting.
Ten plus years Commercial Real Estate financial analysis and understanding of financial concepts required.
Extensive knowledge and experience in resource allocation and implementation concepts. Strong change agents preferred.
CERTIFICATES and/or LICENSES
Facility Management certification preferred. Driver's license may be required.
CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus. 6 Sigma, Greenbelt preferred.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite, Outlook, intranet/internet. Ability to use work order system. Working knowledge of architectural, electrical, and mechanical systems. Working knowledge of leases, contracts and related documents.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Internal Number: 21004588
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.