CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2016 revenues of $13.1 billion and more than 75,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry's top brand by the Lipsey Company for 16 consecutive years and has been named one of Fortune's "Most Admired Companies" in the real estate sector for five years in a row. Its shares trade on the New York Stock Exchange under the symbol "CBG."
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services across the globe. GWS operates in over 20 countries, comprising around 20,000 staff.
GWS - Local is a tailored, fixed price facility management solution at a local level with access to the Global CBRE GWS platform. We manage soft services through trusted best in class partners, and self-delivery of hard services. Utilizing an Agile delivery model with structure, governance, and accountability through employee empowerment. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.
Job Summary
The successful candidate will work in the Digital & Technology team for Global Workplace Solutions, reporting to Head of D&T GWS LOCAL and to the President, GWS-Local Americas business.
The Head of D&T is accountable for technology strategy, delivery, service and support for the Americas, GWS-Local business within the context of CBRE Group standards and strategy. Additionally, they will be the key interface between the GWS-Local Americas business and the global D&T organisation to ensure delivery in line with the requirements of the GWS-Local Americas business.
Ideal candidates will have extensive senior level experience of running an IT service delivery operation and a customer-focused approach, with a passion for ensuring end customer satisfaction.
This is an opportunity to be part of a fast-growing business and exciting technology roll-out program.
Role & Responsibilities
The D&T Director role is the technology leader for CBRE Americas GWS-Local business, a $1Bn revenue business, with a varied client base including many, US Fortune 500, and UK FTSE 100 companies. The role reports to Global Head of D&T, GWS Local Business and Vice President, Americas Business.
- Member of the business leadership team sharing accountability for the overall growth, profitability, and successful operation of the business.
- Creates and communicates technology strategy, vision and roadmap for the business and clients
- Accountable for client satisfaction with technology transition and ongoing provision
- Drives improvements in technology sales & solutions, including working directly with senior clients.
- Accountable for efficient team operations and transparent cost management
- Drive effective cost and risk reporting across projects and BAU activities
- Maintain the relationship between the business president and D&T and handle all D&T related activities. Be part of the North America local exec team.
- Support new bids as required from a technology perspective and be involved in Sales presentations as required
- Be instrumental in driving the rollout of our standard technology platform to all clients
- Be the link between D&T Americas and D&T Global and represent the region in terms of business requirements and input to our global strategy
- Have experience and an in-depth knowledge of delivering IT systems at an operational level including understanding of service management
- Focus on ensuring customer satisfaction both with our internal and external customers in relation to all D&T delivery
- Continuously improve the capability of the team through structured performance management, people development and high-quality recruitment
- In all activities, ensure timely completion of internal processes and mandatory training.
- Represent CBRE in a professional and positive manner at all times.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of eight to twelve years of related experience and/or training, including five years of experience at the management level.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements budgetary policies and procedures. Approves and oversees department budget.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
