Internal Job Title : Program Manager Department/Reports to VP of Solutions Delivery CBRE is the world's largest full-service commercial real estate and investment organization offering a broad range of integrated services, including; facilities, transaction and project management, property management, investment management, appraisal and valuation, property leasing, strategic consulting, property sales, mortgage services and development services. CBRE| SiteREADY is a division of CBRE that focuses on the design and implementation for workplace technologies across North American office portfolios. Through our Consulting, Design, and Project Management services, we bridge the gap between Real Estate & IT departments to deliver product-agnostic solutions as the "Single Point of Contact" for all workplace scopes. We specialize in helping clients think strategically about technology utilization and implementation within their workplace. As a Program Manager with CBRE| SiteREADY, you will have the opportunity to work closely with fellow CBRE| SiteREADY employees to understand our client's needs and responsible for managing the scope of work and client expectations for small and medium-scale projects to include financials, customer satisfaction, milestones, tasks, and issues or concerns. Key Responsibilities: Program Management -
Simultaneously manage multiple small to large-sized projects for various IT infrastructure project types, i.e. new builds, site relocations, office re-stacks, technology upgrades, and special client expansion project requests. -
Collaborates with Architects, MEPs, and contractors/vendors -
Define & manage project scope, schedule, resources, and budget based on Client's expectations. -
Lead & oversee the technology implementation for clients including but not limited to the following scopes: Low Voltage Audio Visual Physical Security WLAN DAS Systems Desktop Sound Masking Telephony Data Networks (Circuit Order Management) -
Document the IT requirements by collaborating with the project team to define technology solutions. -
Risk Management - Create a Risk Management Plan to be used throughout the delivery of the project for risk acceptance, avoidance, and mitigation. -
Resource Management - Manage t he technology resources, technicians/subcontractors, and work with clients and project stakeholders to ensure that all projects are completed successfully according to specifications/plans. -
Coordinate RFP process for technology vendors by collaborating with General Contractors/Owners/Trades on various logistical items needed to accomplish the scopes of work defined in the SOW. -
Conduct and participate in scheduled conference calls, creating and maintaining meeting minutes and project updates. -
Manage day-to-day operational aspects of a project, constantly monitoring and reporting progress to stakeholders. -
Coordinate and manage change order requests to achieve project goals/milestones. -
Increase accuracy by reviewing deliverables prepared by Project Team members before passing them on to the Account Manager/Client. Program Accounting/Financial Management -
Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. -
Understand basic revenue models, P/L, and cost-to-completion projections, making decisions accordingly. Business Development -
Identify potential business development activities and "add-on" sales opportunities as they relate to a specific project or Client. -
Lead proposal efforts in conjunction with the Account Manager, including the completion of project scoping and LOE assessments. -
Effectively convey CBRE| SiteREADY's message in both written and verbal business development discussions. Additional Responsibilities: -
Facilitate Project Team and Client meetings effectively. -
Hold regular status meetings/calls with Project Team, communicating relevant project information. -
Resolve and/or escalate issues in a timely fashion. -
Ensure project documents are complete, current, and stored appropriately. -
Suggest areas for improvement in internal processes along with possible solutions. -
Comply with and helps to enforce standard policies and procedures. Qualifications
Business Development -
Bachelor's degree and PMP certification desired. -
Minimum of 10-15 years of project/program management experience, -
Experience managing the hardware side of IT implementations -
Experience with deploying technical hardware such as servers, switches, desktops, phones, security, and audio/visual. Skills -
Possess a reasonable understanding in the areas of network setup/design, voice/data cabling, telephony, wireless, audio visual, security access and monitoring, and sound masking -
Experience with IT construction projects, and consolation for office spaces -
Experience with Construction Design Strategy (SD/DD/CD) and drawing development -
Strong knowledge of the project life cycle with expert abilities in project planning/execution, understanding risk assessment, and control project financials/closing -
Strong familiarity with project management software, such as Microsoft Project Server and Microsoft Project -
Outstanding degree of work ethic and professionalism -
Ability to maintain an awareness of new and emerging technologies and the potential application on Client engagements Physical Demands/Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment, such as telephone and copier/printer. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. Travel: |
