Records Administration Supervisor

CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.

The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.

A commitment to providing you with career growth opportunities within your CBRE career

An open source culture/atmosphere that encourages learning and contributing back to the community.

Energetic and collaborative teams and consulting partners

We support staying on top of the latest best practices and tools

Competitive compensation packages.

Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance, 401(k) Plan

Paid time off, parental leave, and holidays are available as established by Company policy, Paid holidays/vacation

Supervises the work of a unit providing records management and document control services. Plans and monitors work of employees to ensure adherence to quality standards, deadlines and procedures, correcting errors or problems.

Develops and implements procedures and systems that improve the records management function.

Designs and prepares reports to monitor and evaluate performance of the work unit. Metrics include error rates, work volume, department and individual productivity and other relevant measures. Develops ad hoc reports as requested.

Manages overall document library, client document mailboxes and other records resources.

Provides training for staff related to workflow, processes, procedures and technology used to provide records administration services.

Serves as a member of the transition team, managing incoming documents, uploading of records and other support services. Reports project status to clients and transition team.

Manages records system user access by controlling user setup and changes and document uploads. Responds to escalated user support concerns.

Researches hardware and software products related to workflow and document management; provides presentations to management staff with department recommendations.

May oversee records preparation, imaging, storage and related services provided through a third party. Monitors performance, accuracy and productivity to ensure service meets contractual obligations.

Performs other duties as assigned.

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.