CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.
A commitment to providing you with career growth opportunities within your CBRE career
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
Competitive compensation packages.
Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance, 401(k) Plan
Paid time off, parental leave, and holidays are available as established by Company policy, Paid holidays/vacation
Supervises the work of a unit providing records management and document control services. Plans and monitors work of employees to ensure adherence to quality standards, deadlines and procedures, correcting errors or problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develops and implements procedures and systems that improve the records management function.
Designs and prepares reports to monitor and evaluate performance of the work unit. Metrics include error rates, work volume, department and individual productivity and other relevant measures. Develops ad hoc reports as requested.
Manages overall document library, client document mailboxes and other records resources.
Provides training for staff related to workflow, processes, procedures and technology used to provide records administration services.
Serves as a member of the transition team, managing incoming documents, uploading of records and other support services. Reports project status to clients and transition team.
Manages records system user access by controlling user setup and changes and document uploads. Responds to escalated user support concerns.
Researches hardware and software products related to workflow and document management; provides presentations to management staff with department recommendations.
May oversee records preparation, imaging, storage and related services provided through a third party. Monitors performance, accuracy and productivity to ensure service meets contractual obligations.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Two-year degree with business concentration preferred.
Minimum of 3 years file or records administration experience required with an additional 2 years being in a people management leadership role preferred. Formal training or education in business or records administration preferred.
CERTIFICATES and/or LICENSES
A certification in Records administration strongly preferred such as Records Management Certification, Certified Records Management, IGP
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to effectively present information. Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate to advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Ability to work in multiple software platforms and learn and retain technical software applications quickly. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.
May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 21010639
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.