CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.
A commitment to providing you with career growth opportunities within your CBRE career
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
Competitive compensation packages.
Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance, 401(k) Plan
Paid time off, parental leave, and holidays are available as established by Company policy, Paid holidays/vacation
Currently a remote role, individual must be able to go onsite to the local Mountain View office as needed or once the remote status changes to fully onsite, this excludes Colorado.
WHO YOU ARE
You thrive in providing accessible solutions to clients while delivering world class customer service in a fast-paced call center environment (approximately 100 calls daily at 10 to 15 minutes per call).
You thrive in environments where you get to showcase your impeccable listening skills when assisting clients who you are able to bring back from an escalated tangent into discovering the issue(s) and providing resources the caller can use to successfully fix their issue(s).
You feel most successful when effectively handling multiple tasks simultaneously to ensure world class services are being delivered within each client interaction.
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides call center customer service to Client external customers. Inquiries range from requests related to Client products to guiding customers to the appropriate online resources. No technical support is required.
Following training, be able to clearly articulate knowledge of Client's products or services in order to guide the caller to the right resource/s to assist.
Will be required to follow a standard script when answering calls.
Must be able to take calls for 8 hours a day, with scheduled lunch and breaks, while maintaining a professional attitude.
Have the ability to effectively de-escalate potential aggressive callers and be able to react effectively and calmly in emergencies.
Updates CRM (Typeform) system to track incoming call types and requests.
May assist with the training of new hires for Call Center procedures in the future.
Must be able to multitask while on the phone, and manage time effectively.
Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients and provide timely and clear communication with supervisor.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate Knowledge of Google Suite products. Ability to type 45-50 WPM.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor; performance coaching will be provided as needed.
Internal Number: 21010820
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.