CBRE is seeking an exceptionally motivated Client Services Coordinator--a hybrid administrative and marketing support role--to join an exciting, fast-paced environment, working with some of New York's top commercial real estate leaders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides both administrative and marketing support to senior professionals and their team. Responsible for preparing proposal, presentation, communication, transaction, and a myriad of client deliverables.
Duties and responsibilities include, but are not limited to:
Provides telephone back-up coverage to peers including answering executive's lines, taking detailed messages and directing calls if need be. Must know how to dial in to a conference line, transfer calls, merge lines and conference an executive into a call.
Prioritizes conflicting needs; handles issues expeditiously; proactively follows-through on projects to successful completion, often with multiple deadline pressures.
Coordinates complex on- and off-site meetings and events. Schedules appointments, manages calendars, arranges travel, and coordinates meeting room reservations, technology, and catering (as needed).
Manage the deal transaction process for the internal team, external clients and investors. This includes but is not limited to properly filing/tracking all confidentiality agreements and communications, keeping appropriate databases as up to date as possible, tracking client engagement and interest as well as feedback, provide detailed updates to deal team, develop relationships with property managers, arrange property tours with investors, and handle all client and tenant gifts; occasionally graphics support in designing marketing materials and tour books.
Takes independent action on handling requests; determines the appropriate course of action, intervenes where necessary, and acts as a liaison between departments, team, and deliverable partners.
Maintains CBRE brand, product, office and client messaging, and consistency by applying templates to produce marketing materials including, but not limited to: flyers, proposals, tour books, 2D and 3D maps, floor plans, and qualification packages.
Reviews marketing material specifications and acts as point of contact and liaison with centralized marketing, financial analysis, and research groups to source and coordinate the delivery of financial, marketing, and various client-specific property data in order to incorporate data into customized property information packages and client deliverables.
Updates and maintains various information databases and content libraries. Generates standard and ad hoc reports, as required, and assists with website updates (as needed).
Tracks, collates, and maintains inventory of various marketing materials.
Team expenses through PeopleSoft system.
Other duties may be assigned.
The successful candidate must be proactive and have a strong work ethic; someone who is a team player and nimble in a fast-paced, deadline-driven environment. The candidate must also possess exceptional customer service skills; this is paramount for all interactions--internal and external.
No formal supervisory responsibilities in this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college required. Experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred.
CERTIFICATES AND/OR LICENSES
Strong written and verbal communication skills required. Ability to provide efficient, timely, reliable, and thoughtful work-product in a customer-centric manner. Ability to effectively analyze, synthesize, and present information to clients, colleagues, and management. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to respond to common inquiries or issues from clients, coworkers and/or supervisor.
OTHER SKILLS AND/OR ABILITIES
Advanced skills with Microsoft Office Suite (PowerPoint, Excel, Word, Outlook, etc.). Experience with Adobe CC (InDesign, Illustrator, Photoshop) and Salesforce (Connector/Apto) is preferred.
SCOPE OF RESPONSIBILITY
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause negative impact to internal and external clients.
Internal Number: 21013077
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.