About UsBerkadia (A Berkshire Hathaway and Jefferies Financial Group company) is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients' assets.The OpportunityThe Helpdesk Engineer will provide level 1 technical support to all internal employees. You are responsible for assisting users with IT related issues reported through the Helpdesk call center and ticketing system and escala