The CCIM Institute is looking to add a talented Education Operations Coordinator to join a dynamic group of professionals that are dedicated to advancing the commercial real estate profession.

Based in Chicago, CCIM is a professional association with over 12,000 members around the world.  CCIM recognizes an elite group with the commercial real estate industry’s top professional designation. CCIM also provides continued education and training to current and aspiring industry professionals, technology offerings that enable members to do more deals, and a network that is unparalleled. CCIM also has a 20-year history of advancing diversity within the commercial real estate industry. But we’re not just invested in our members - we’re also invested in our people.  We know that our overall success is a combined effort, and we strive to provide opportunities for our staff to learn, grow and thrive. Visit www.ccim.com/careers to learn more about our culture and work environment. We look forward to hearing how you’d like to impact CCIM’s future.

And, while work experience and educational preparation are certainly important, we do not hire resumes. We hire talented individuals based on our culture and values – the core of which centers around our commitment to uphold a supportive work environment that fosters trust and mutual respect.

Your Core Contributions To The Team

CCIM Institute offers education courses that are required for achieving the CCIM designation. In addition to the designation courses, CCIM offers over 65 different non-designation courses to commercial real estate professionals under the Robert L. Ward Center for Real Estate Studies (the Ward Center). Both the designation courses and the Ward Center courses are offered direct by CCIM in various delivery formats such as self-paced, online instructor-led, and in-person classroom. In addition, CCIM Institute courses are licensed for delivery by CCIM Chapters, CCIM International Partners, and other commercial real estate organizations. You will assist in the successful operational delivery of designation courses and Ward Center courses – for both CCIM direct course offerings and licensed course offerings – as follows:  

• Coordinate with the Education Logistics Manager on all operations for delivery of CCIM designation courses:

• Ensure CCIM’s Association Management System (AMS) is up to date and accurately reflects the direct course schedule and the licensed course schedule.

• Ensure all scheduled courses are correctly displayed on the CCIM website.

• Manage coordination of education support and course materials for licensed courses as needed.

• Work with the Designation Curriculum Manager and Education Editor to ensure updates to course materials are communicated to our shipping representative.

• Manage the CCIM shared calendar for direct course offerings and communicate the classroom course schedule with CCIM Staff.

• Coordinate with the Ward Center Manager on all operations for delivery of Ward Center/non-designation courses:

• Ensure CCIM’s Association Management System (AMS) is up to date and accurately reflects the Ward Center master course schedule.
• Ensure all scheduled Ward Center courses are correctly displayed on the CCIM website.
• Ensure all Ward Center/non-designation course information and specialty track program information is current and correct on the CCIM website.
• Manage the CCIM shared calendar for direct non-designation course offerings and communicate the classroom course schedule with CCIM Staff.
• Serve as Education Team’s point person for documenting and communicating AMS issues and enhancement requests to internal IT staff.
• Provide operational support to Global Programs Coordinator for courses licensed by CCIM international partners, as needed.
• Collaborate with internal staff on course setup and delivery operations, as needed.

About You

Knowledge and Abilities

• Minimum 2 years customer service experience.
• Experience with AMS, learning management, and virtual classroom systems.
• Experience with project planning and monitoring skills. Ability to meet deadlines and stay within project scope requirements.
• Proficiency with Microsoft Office Suite.

Education, Certification, Licenses

• Minimum 2 years of university, community college or associate degree required.
• Bachelor’s degree preferred.

Qualifications and Other Skills

• Excellent writing and communication skills.
• Excellent project management skills, including the ability to successfully manage multiple projects.
• Excellent attention to detail and time management skills.
• Strong team player and able to work independently.

What We Provide You

CCIM works hard to provide benefits that make your life better. We offer a comprehensive benefit program that features:

• Health coverage for you and your family through medical, dental, and vision plans.
• Financial protection through disability, life, accidental death and dismemberment, and business travel insurance.
• A 401(k) plan with company match.
• Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs we offer a life assistance program, free gym access, and professional development opportunities.
• A generous paid time off program, including vacation, sick, personal, summer flex time, and volunteer days.

All The Other Stuff

This position reports to our Director of Education Strategy and Initiatives, is a non-exempt position, and is based in Chicago.

CCIM is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. In 2018, CCIM won the Welcoming Environment Organizational award for demonstrating that it engages people in an authentic manner – where uniqueness is valued, respected and supported through opportunities and interaction.

The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned.  You will be required to follow all instructions and to perform all duties requested by your manager; subject to reasonable accommodations and within the scope of the position.