What you'll be doing:

• Be responsive and accessible to the business throughout the day; be proactive in response to information requests and promptly resolve any day-to-day business related issues

• Build and maintain working relationships with stakeholders across the different functions the team supports including up to Senior Management levels

• Develop and implement business-specific processes and procedures, as applicable, in alignment with existing frameworks, policies, standards, and risk appetites

• Review front-line specific procedures and standards and adjust or recommend changes to procedures and standards as appropriate

• Support the line of business in ensuring adherence to and proper implementation of various Business Line Risk Management practices around the following areas:

  • Policies, procedures, and standards

  • Risk identification/assessment

  • Internal controls & testing

  • Operational resilience

  • Reporting & communication

  • Training

  • Technology & data

• Own the design, implementation, and modification of controls to mitigate risks, as applicable.

• Ensure adherence to various risk management and governance procedures and policies including, among others: Enterprise Data Management and Governance Policy, Business Managed Technology Policy, Control and Deficiency Management Policy and Enterprise Records Management and Governance Policy

• Own and manage respective business continuity risks within respective risk tolerances, in compliance with the Business Continuity Management Policy, Standards and Guidelines, and processes

• Work with relevant stakeholders to ensure continuity of operations during business continuity incidents.

• Support the Centralized Operational Resilience team in the execution of resilience activities for specific Critical Business Services (CBS) identified in alignment with the overall US Region operational resilience strategy, as per the Operational Resilience Operating Model.

• Drive the execution of resilience remediation activities as identified in accordance with the Operational Resilience Program owned by the US Centralized Operational Resilience team.

• Work with Fraud Management team on projects to mitigate and manage fraud related risks

• As appropriate, provide input to or develop business-level risk reporting.

• Define business requirements and confirm funding for services/products to be sourced.

• Provide input to Governance & Controls teams (1Bs) or Internal Audit as needed to respond to Internal Audit reviews and findings.

• Support the initiative sponsor in completing   Change Initiative Risk Assessment (CIRA) documentation and oversee the implementation of required activities related to the process.

• Represent LOB in various internal/external working groups, as needed.

Knowledge & Skills:

• Minimum 5 years in with financial services industry with 3-5 years of demonstrated experience as either a Business or Project Manager in Commercial Banking, Commercial Real Estate, Private Banking and/or Wealth, Community Development, Retail & Digital Banking, or Marketing & Communications.

• BA or BS degree, ideally in business, finance, accounting, economics or a related field

• Highly motivated, self-starter; able to work in a fast paced, results driven environment, and comfortable working in non-routine situations

• Strategic thinker, with proven leadership skills

• Strong interpersonal, written, verbal and presentation skills; ability articulate complex issues concisely and communicate effective and comfortably with senior leadership

• Excellent relationship building and stakeholder management skills

• Ability to execute tasks under aggressive targets and effectively manage to change in plan

• Strong initiative, energy and confidence completing projects with limited supervision