Job Description Service Manager oversees the Commercial Service Team and is charged with Commercial Service Departmental Health.   Responsible for agency operational functions that could include IT liaison, agency licensing, agency management system, continuing education, state and individual licensing, and Task Force Relationship (outsourced processing firm). Provides prompt, efficient, high-quality conflict resolution between key agency relationships including clients, carriers, and team. Duties Communication Responds to all client communication by close of business on date received if received before 4:00pm or by 9:00am if requested after 4:00 pm including Fridays. Moves or closes