Essential job functions and responsibilities:

Support staff for Escrow Closing Department.  Primary responsibilities are to schedule and confirm closing appointments, CD preparation and to accommodate customer needs in a professional, service orientated manner.

• Contact attorneys and/or lenders for closing figures.
• Run necessary Title “updates” and review basic title information on commitment.
• CD preparation. Review lenders closing instructions/figures. Enter lender and/or Seller figures and balance file. Forward CD/ALTA to appropriate party for review and approval.
• Schedule closing appointments and send email confirmations to parties.
• Answer phone calls, respond to internal and external emails and assist with “walk in” customer requests and field inquiries to appropriate individuals.
• Follow up on missing packages to confirm timely receipt.
• Work together with closers to ensure smooth closing experience for all parties.
• Handle special requests and rushes as business demands.
• Assist in other offices on occasion when necessary, requiring travel to other offices within a region will be necessary.
• Communicate with customers in a professional, customer service focused and timely service oriented manner.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from jobs and assign other duties as necessary.