Job Summary
The Senior Relationship Manager serves as the Trusted Advisor for clients and prospects who are primarily active commercial real estate owners, investors and developers. Sr Relationship Managers provide comprehensive financial advice and solutions that enable the clients to meet their financial objectives and utilize the full breadth of Key's product platform which includes traditional bank products and capital markets executions. Sr Relationship Managers also drive the financial performance of the team through profitable revenue growth, active portfolio management and a strong risk management discipline by selectively targeting and developing new business relationships while actively deepening existing client relationships.

Essential Functions

• Serves as Trusted Advisor to clients by developing a clear and holistic understanding of the client or prospect’s business through analysis of their management practices, ?portfolio dynamics, and business strategy, in the context of the current industry/economic climate, and then crafting value-added solutions, ideas and advice. ?Viewed by the client as a valued business partner (financial strategist).

• Provides the client with knowledge and access to the breadth of Key’s product platform which includes: interim and permanent credit facilities, cash management, interest rate management, syndications, private equity, subordinated debt, deposits, leasing, private banking, equipment finance, etc.

• Possesses sufficient product knowledge to educate the client on Key’s capabilities, effectively identifies potential opportunities and facilitates the introduction and coordination of product partners.

• Structures and leads credit and non-credit product delivery while demonstrating sound risk management and maximizing risk adjusted returns on shareholder capital (assess the materiality of risks and appropriately mitigate/match with transaction return expectations).

• Proactively manages the portfolio to both maximize profitability and ensure strong asset quality through consistent and timely identification and resolution of issues as well as accurate assessment and assignment of loan risk ratings. ?Resolves out-of-balance and/or other default situations which may occur in the portfolio.

• Partners effectively with Credit, Product Partners, Servicing, and other partners to identify cross-sell opportunities and deepen client relationships as well as solve internal obstacles and deliver a seamless execution.

• Develops focused strategies for retaining, growing, acquiring and in some cases exiting client relationships based on the business strategy.

• Demonstrates functional, technical and credit expertise and effectively transfers this knowledge to team members; provides coaching and mentoring to others within the organization.

• Enables successful execution by embracing all business development processes and proactively identifies and communicates areas for continuous improvement.

• Participates in community and professional organizations which enhance our expertise and profile.

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.